All orders are strictly non-refundable and non-cancellable once confirmed and payment has been made, as flowers and gifts may have already been prepared or arranged for delivery. Customers may request to reschedule or amend their order details by contacting us, subject to our approval.

As flowers are highly perishable items, returns are not accepted.
Refunds or replacements will only be considered if the product arrives in poor condition, such as when more than 50% of the flowers are wilted or damaged upon delivery. Please note that natural markings, slight imperfections, and variations in size, shape, or colour are part of the nature of fresh flowers and do not indicate that the flowers are not fresh.

We shall not be held responsible for flowers or gifts affected by circumstances beyond our control, including but not limited to weather conditions, traffic delays, recipient unavailability, or improper handling after delivery.

The sender or recipient is advised to inspect the order upon receipt. Any issues regarding the condition of the flowers must be reported within 2 hours of delivery, together with clear photographs for assessment. Complaints or claims made after this period may not be accepted to ensure a fair assessment of the freshness and condition of the flowers.

We are not responsible if the recipient refuses to accept the order. In such cases, no refund, replacement, or compensation will be provided.

Special Cases
If you encounter any exceptional circumstances, please contact our customer support +601159968837 and we will do our best to assist you.